The finder will receive an email about your claim. In most cases the finder will respond to this email within 24 hours. Sometimes, however, it may take a little longer before you receive a response.
Found by an organisation
Please note that some organisations are closed on weekends or outside office hours and therefore will not respond immediately. If you have not received a response after 3 working days, please send a friendly reminder to the organisation via the chat window. You can reach the chat window via the link in the email we sent you to confirm your claim.
Found by a private finder
It is possible that an object has been found by an honest finder. The finder has registered the object online with the aim of finding the rightful owner. If the finder does not respond to your claim within a few days, please send a friendly reminder to the finder via the chat window. You can reach the chat window via the link in the email we sent you to confirm your claim.