First claim the object, by clicking on "This item is mine!" Then describe your item in as much detail as possible in the text box provided. Mention a few "control features". Control features are features that only the owner of the item can know and that the finder can see and verify. The more information you give, the easier it is for the finder to determine whether you are the rightful owner. This will help to get your item back faster.
Please find below some suggestions per type of item that will help you to give the right information to the finder:
- Mobile phone: The last 6 numbers of the IMEI-code, telecom provider, background image description
- Bank Cards / Credit Cards: The last 6 numbers of your bank account number and the name of your bank.
- ID Card / Passport / Personal OV Card: Your initials, your nationality and your date of birth without the year.
Please note: Never give your citizen service number/Social Security number
- Clothes: Brand, size and content of the pockets.
Be extensive! If the finder is not sure yet, you may be asked for more information. It generally takes 1 to 3 working days to receive an answer from the finder. Please note that many organisations are only open during office hours and closed at weekends.