Would you like to have your item delivered but are you unable to proceed to the payment step? There can be several causes:
I have entered my address details, but an error remains.
Have you entered your address details, but do you get an error stating "we could not find any rates for the destination address, please make sure it is correct"? Our shipping module does not recognize the address. Please verify if the address is correct. You may have made an error. Have you entered your address correctly and are you still unable to proceed to the payment step? Then please contact us via support@ilost.co.
The system has recognized my address, but I cannot complete the payment step.
- The Netherlands: Ideal, Visa, Mastercard, American Express, PayPal and Direct Debit
- Belgium: Bancontact, Sofort, Visa, Mastercard, American Express and PayPal
- France: Carte Bancaire, Visa, Mastercard, American Express and PayPal
- Germany, Austria, Switzerland: Sofort, Visa, Mastercard, American Express and PayPal
- Rest of the world: Visa, Mastercard, American Express and PayPal
Please contact us via support@ilost.co in case you experience any issues.