I would like to have my item delivered.

Meanwhile, you already received a confirmation that you are the legitimate owner of the found item! In this email you will find a button (example below) which will show further instructions to get back your item.

  • Choose the option to have your item delivered.
  • Fill in your address details.
  • Chose the desired payment option.
  • Pay for your delivery.

After paying the delivery costs you will receive a confirmation email with an invoice included. By completing the payment your shipment request is automatically created.

I would like to have my item shipped abroad.
With iLost it is possible to have your item shipped everywhere in the world, since we are working together with international recognized courier services. Delivery within Europe costs 25 euros. If you would like to have your item shipped overseas, costs differ per country. Change the delivery setting to the desired delivery country and fill in your address details.

I have paid for the delivery, what’s happening now?
Your item will be packed and picked up by the courier on the next working day. When your package is picked up by the courier you will receive a track & trace via email, which will be send by the founder. With the track & trace you are able to follow the delivery of your package. From the moment that you received the track & trace, you will receive your package within 1-2 working days.

Are you unable to proceed the payment step?
Read about it in this article.

 

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