iLost
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  1. iLost
  2. I have lost something
  3. Getting back my lost property

Getting back my lost property

  • What is the process for retrieving my found property?
  • How long will it take for my parcel to be delivered?
  • I have not yet received a tracking number?
  • I entered the wrong shipping address, can it still be corrected?
  • Can someone else pick up my item on my behalf?
  • Can I have my passport or ID card shipped to me?
  • How can I submit a request to cancel my shipment?
  • Why are the shipping costs higher than you might expect?
  • How can I arrange a shipment for my item?
  • I'm unable to proceed with the payment for a shipment?
  • The tracking number isn't working. What should I do?
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