We understand that sometimes you prefer to speak to a real person. That’s why our support team is also available by phone during business hours. Whether you need help with a lost item, have a question about our process, or just prefer to talk — we're here for you.
☎️ Our Phone Number
You can reach our customer support team at:
🕘 Availability
Our team is available by phone during the following hours:
Monday to Friday
09:00 – 17:00 CEST
Please note that we are closed on Dutch national holidays.
💬 When Should You Call?
You’re welcome to call us for any reason, but here are a few examples where a phone call may be helpful:
You want to check the status of a lost item
You’re having trouble submitting a form or finding your reference number
You’d like to clarify something that feels easier to explain verbally
If your question is less urgent, you can also reach us through email — we’re happy to help however it suits you best!
Email us on [email protected].