How does iLost actually work?

Finders—usually organizations, and occasionally private individuals—can register found items on iLost. If you've lost something, you can search the platform to see whether your item has been found.

If you see an item that you believe belongs to you, you can submit a claim.

When submitting your claim, describe your item as specifically as possible. The finder will use the details you provide to verify that the item is yours and determine whether you are the rightful owner.

You’ll receive updates about your claim and the next steps by email.

iLost does not hold or manage physical lost-and-found items.

The item remains with the person or organization that registered it. This means iLost cannot answer specific questions about an item or determine whether it belongs to you.

Once you have submitted a claim, you can communicate directly with the finder through the claim chat. The finder is responsible for reviewing your claim, answering questions about the item, and confirming whether you are the rightful owner.

In most cases, you cannot submit a loss report on iLost. Instead, you can check an organization's iLost page yourself to see which items have been found.

Can't find your item yet? Keep checking the organization's iLost page over the next few days, as newly found items may still be added.

You can only submit a loss report if the relevant organization has specifically made a loss report form available on its iLost page.