If you recognize your lost item on the iLost website, you can submit a claim to try to recover it. Follow the steps below to submit your claim successfully:
1. Click on "Claim item"
Locate the item on the website and click the large blue “Claim item” button located beneath the item details.
2. Provide Specific Information
When submitting your claim, it's important to include as many specific details as possible about the item. This helps the finder determine whether you are the rightful owner.
3. Enter Your Contact Information
Next, you’ll be asked to enter your name and email address. You must also agree to the Terms and Conditions and Privacy Policy by checking the box provided.
4. Submit Your Claim
Click the blue “Submit my claim” button to send your request.
5. Confirm Your Email Address
To activate your claim, you’ll need to confirm your email address. Check your inbox for a confirmation email and follow the link provided. Only after confirming your email will your claim be submitted to the finder.
6. Await Review
The finder will review your claim and decide whether the item can be returned to you.
💡 Important: All communication regarding your claim will take place via email. Make sure to regularly check your inbox (and spam folder) for updates on the status of your claim.
Important: iLost Does Not Handle Claims on Behalf of the Finder
Please note that iLost cannot respond to item claims on behalf of the finder. All claims are handled directly by the organization that found the item.
If you haven’t received a response to your claim, we kindly advise you to do one of the following:
Send a reminder via the claim window on the item page.
Contact the customer service of the organization that found the item directly for further assistance.
💡 Tip: Make sure to check your spam or junk folder in case the response was filtered by your email provider.