To claim an item, start by clicking “Claim item” on the item page. You’ll then be asked to describe the item in detail. Provide as much information as possible — especially control features: details that only the real owner would know and that the finder can verify by looking at the item.
The more specific and accurate your description, the faster the finder can confirm that the item belongs to you.
What Information Should I Provide?
Below are suggestions for different types of items. Use these as guidance when writing your description:
Wallet
Your name
Date of birth
Last 4 digits of any card number inside
Bank Card / Credit Card
Last 4 digits of your account or card number
Name of your bank
Mobile Phone
Brand and model
Background image
SIM provider
Device language
Distinguishing external features (case, stickers, damage)
IMEI number (only if necessary)
ID Card / Passport / Personal OV-chipkaart
Your initials
Nationality
Date of birth (day + month only)
Important: Never share your citizen service number or social security number.
Clothing
Brand and size
Anything stored in the pockets
Backpack / Bag
Specific valuable or unique items inside
Distinguishing marks or features
If the Finder Needs More Information
Sometimes the finder may ask additional questions to make sure the item truly belongs to you. This is normal — it’s simply part of ensuring the item is returned to the rightful owner.
On average, you can expect a response within 1 to 3 business days.
Important to Know
Many organisations only respond during office hours and may be closed on weekends.
iLost does not handle claims itself. Each claim is reviewed and handled by the organisation that found and registered the item.