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I forgot my password, how can I request a new one?

If you've forgotten your password, you can always request a new one. This can be done through the login window. The following steps explain how:


​Step 1: Go to the iLost website and click the button in the top right corner of the page: ''My iLost''.

My iLost button


​Step 2: Click on “Forgot password?”
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Sign in to your account page with the Forgot password? link highlighted


​Step 3: Enter your email address and click the blue button “Send reset link.”
A password recovery email will be sent to you immediately. Check your inbox for an email with the subject “iLost password recovery.”

Reset your password page with an email address field and the blue Send reset link button highlighted


​Step 4: Open the password recovery email and click the large blue button.
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Step 5: Enter your new password twice. Once you have done so, click the blue button “Save new password.”
Your password will now be changed, and you can log in from the home screen using your email address and new password.
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Reset your password form with fields New password and Confirm password, the Save new password button and the password requirements
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