How do I get my item back?
If the organization has identified you as the rightful owner, you will receive a confirmation email at the email address you used to submit your claim.
This email contains a blue button that will guide you through the next steps to retrieve your item.
To have your item shipped to you:
Click the blue button in the confirmation email.
Select delivery as your preferred option.
Choose national or international delivery.
Enter your address details.
Select your preferred payment method.
Complete the payment for the delivery costs.
After payment, you will receive a confirmation email with an invoice attached. Once the payment is completed, your shipment request is automatically created.
Can my item be shipped abroad?
Yes. With iLost, it is possible to have your item shipped worldwide through our international courier partners.
When choosing international delivery, shipping costs vary per country. Simply select the destination country in the delivery settings and enter your address details.
Please note: Some countries may charge import duties or customs fees. Unfortunately, we cannot provide details about these costs in advance. For more information, please contact your local customs office.
I’ve paid for the delivery – what happens next?
After your payment:
Your item will be carefully packed by the organization.
The courier will collect the package on the next working day.
Once the package has been picked up, you will receive a track & trace code by email.
Please note that it may take 1–2 business days after receiving the track & trace code before it becomes active.
I don’t see a shipping option – what does this mean?
If you do not see the option to have your item shipped, this means that either the finder does not offer shipping, or the item is listed as a non-dispatchable good by our courier partners (such as DHL, FedEx, UPS, DPD, etc.).
In these cases, we are unfortunately unable to offer a shipping option via iLost. We recommend contacting the finder directly to discuss a possible alternative solution.