Once the finder has confirmed that you are the rightful owner, you’ll receive an email with instructions on how to collect your item. Here’s what to expect.
What You’ll Receive
You’ll get an email with a blue button labeled “Pick up your item.”
Click this button to view the available collection options.
Collection Options
1. In-Person Pickup
If the finder’s organization offers in-person pickup, you’ll see a “Collect” button. This allows you to:
Select a convenient date and time
View the pickup location and address
Check the opening hours
Please note: Pickup availability (dates, times, and location) is determined by the organization that found your item.
If you don’t see a “Collect” button, in-person pickup is not available.
2. Courier Delivery
If you prefer delivery, click the “Deliver” button to have your item shipped to you.
You’ll receive tracking details by email once your item is on its way.
Need Help?
If you have any questions, you can contact the finder’s organization directly through your item claim page. They’ll be happy to assist you.